Capita empowers its employees to innovate using Copilot Agents | Microsoft Customer Stories
Organizations everywhere face mounting pressure to deliver services faster and more efficiently, especially as tech teams remain stretched thin. This customer story shows how Capita used Microsoft Power Platform and Copilot Studio to equip its workforce with custom Copilot agents that handle tasks, answer questions, and free up employees to focus on higher-value work. Read the story to see how low-code tools enabled this transformation. Reach out to Big Green IT to explore how your team could benefit from AI-powered automation.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is an enterprise AI assistant integrated into Microsoft 365 applications. At Capita, it is being used to enhance productivity and empower employees by streamlining complex business processes. The tool has helped save approximately 9,000 employee hours per month and has improved the overall employee experience.
How has Capita implemented Copilot?
Capita began with a small trial of Microsoft 365 Copilot across various business areas to assess its benefits. Following positive results, they expanded the pilot quickly, deploying 3,000 licenses. The company also collaborated with Microsoft to ensure compliance with regulations and to leverage best practices for a successful rollout.
What impact has Copilot had on employee experience?
Microsoft 365 Copilot has significantly improved the employee experience at Capita by enabling more efficient workflows and fostering inclusivity. It has helped employees, including those with disabilities and neurodiverse needs, to work more effectively, reducing pressure and enhancing confidence in completing tasks. The tool has also facilitated better communication and collaboration among teams.
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Capita empowers its employees to innovate using Copilot Agents | Microsoft Customer Stories
published by Big Green IT
At Big Green IT, we treat every client as a partner. We work with corporations across California and Nevada to streamline corporate business objectives through strategic information technology services and solutions. When it comes to storage, we take the time to understand your IT needs and work closely with our partners at HPE and others to develop a customized hybrid solution that makes sense for your business. As a specialized Microsoft cloud migration company, we’ve migrated hundreds of companies from on-premise systems to Office 365, Microsoft 365, and Azure Cloud. And as a Microsoft Gold Partner, we have access to the highest level of Microsoft support. With Premier Partner Support, we get your issues resolved quickly with a dedicated support manager, highest prioritized support queue, and critical situation support.
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